Terms of Service
Last Updated: January 18, 2026
1. Acceptance of Terms
By accessing or using the 4‑WH Chauffeur Services website or booking our transportation services, you agree to these Terms of Service (“Terms”).
If you do not agree, please discontinue use of our website and services.
2. Services Provided
4‑WH Chauffeur Services (“4‑WH,” “we,” “our,” or “us”) provides:
Luxury chauffeur transportation
Airport transfers
Executive & corporate travel
Event and special occasion services
Global affiliate services
All services are subject to availability and confirmation.
3. User Responsibilities
You agree to:
Provide accurate booking and contact information
Use our services only for lawful purposes
Not disrupt or misuse our website or booking systems
Follow all applicable transportation rules and chauffeur instructions
You are responsible for activity under your account or reservation.
4. Reservations & Booking Policies
A. Booking Confirmation
A reservation is confirmed when:
You receive a confirmation email
Required travel details are provided
A valid payment method is authorized
B. Travel Details
Customers must provide:
Accurate pickup/drop‑off addresses
Correct flight info (if applicable)
Passenger count
Special requests or instructions
4‑WH is not responsible for delays caused by inaccurate customer information.
5. Pricing & Payments
A. Pricing
Pricing may vary based on:
Vehicle type
Time and date
Distance
Special events
Additional services or stops
Rates are subject to change without notice.
B. Payment Processing
Payments are securely processed by PCI‑compliant third‑party processors.
4‑WH does not store full credit card numbers.
C. Additional Fees
Additional charges may apply for:
Wait time
Tolls, parking, or airport fees
Early/late-hour service
Extra stops or route changes
Cleaning or damage fees
6. Cancellation & Refund Policy
A. Standard Cancellations
Sedans & SUVs: Free cancellation up to 24 hours before pickup
Sprinters & Vans: Free cancellation up to 48 hours before pickup
Buses & Large Vehicles: Free cancellation up to 72 hours before pickup
Cancellations outside these windows may be charged up to 100% of the fare.
B. No‑Show Policy
A “no‑show” occurs when:
The passenger is not at the pickup location
And does not respond to contact attempts
A no‑show may be charged the full base fare and wait time.
7. Affiliate & Partner Chauffeurs
4‑WH partners with trusted global affiliates to provide worldwide service.
You acknowledge that:
Some rides may be fulfilled by a partner
All affiliates operate under confidentiality and compliance agreements
4‑WH is not responsible for delays due to factors beyond reasonable control
8. Conduct & Safety Requirements
Passengers must maintain safe behavior.
Prohibited conduct includes:
Smoking or vaping in vehicles
Illegal substances
Harassment or abusive behavior
Causing damage or excessive mess
Ignoring safety instructions
4‑WH may refuse service if safety is compromised.
9. Website Use & Intellectual Property
All website content—design, text, images, graphics, and branding—is the property of 4‑WH.
You may not:
Copy, modify, or republish content
Use bots or scraping tools
Attempt to bypass security systems
Unauthorized use may result in legal action.
10. Eligibility & Age Requirement
You must be at least eighteen (18) years of age to use this website, submit forms, book services, or opt in to receive SMS communications from 4-WH. By providing your phone number and opting in to SMS messaging, you confirm that you are 18 years of age or older and legally able to enter into this agreement.
4-WH does not knowingly collect information from or send SMS messages to individuals under the age of 18.
11. SMS Messaging Terms
By providing your mobile phone number and opting in via the SMS consent checkbox on our website forms, you authorize 4-WH to send you text messages related to your service request, including booking confirmations, scheduling updates, reminders, and service-related notifications. Message frequency may vary. Message and data rates may apply.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, you may reply HELP to any message or contact us directly.
4-WH and its service providers will use your mobile information solely to deliver SMS messages in accordance with this TOS and your opt-in preferences. We do not sell, rent, or share your mobile phone number or SMS opt-in consent data with third parties or affiliates for marketing purposes.
By opting in, you acknowledge that SMS messages may be delivered via third-party messaging services and that while we take reasonable precautions, delivery cannot be guaranteed.
12. Disclaimers
Services are provided “as available.”
4‑WH does not guarantee:
Uninterrupted service
Error‑free website functionality
That third‑party providers will perform without issues
We are not liable for delays due to traffic, weather, emergencies, or external factors.
13. Limitation of Liability
To the maximum extent permitted by law:
4‑WH is not responsible for indirect, incidental, or consequential damages
Total liability is limited to the amount paid for the specific service
Certain jurisdictions may provide additional rights
14. Indemnification
You agree to indemnify and hold harmless 4‑WH from any claims arising out of:
Misuse of our services
Violation of these Terms
Breaches of law
Third‑party rights violations
15. Privacy Policy
Your use of our services is governed by our Privacy Policy:
🔗 https://4-wh.com/legal/privacy-policy
16. Modification of Terms
4‑WH may update these Terms at any time.
Updates become effective upon posting.
Continued use of services signifies acceptance of revised Terms.
17. Contact Information
If you have questions about these Terms, contact us:
4‑WH Chauffeur Services
539 W Commerce St #4942
Dallas, TX 75208
📞 972‑494‑0494
📩 [email protected]